Payment, Refund & Cancellation Policy

Cancellations & Returns :
What is’s payment policy?
i) Reservation on the Tour shall be accepted by Operator only upon receipt of the Booking Form duty signed or acceptance on email wide mentioning Booking Terms and Conditions along with a non-refundable interest free deposit as mentioned in succeeding para which is adjustable against the Tour cost. It is expressly stated that these amounts may vary from time to time after booking.

ii) The Tour Cost, as detailed in the Brochure and as may be revised, if necessary, shall be paid by Customer as follows : Non-refundable interest free deposit: At the time of booking Balance payment to words the : Thirty days prior to Tour Cost : departure of tour.

iii) If the Customer/s wishes to travel in advance, i.e. before the proposed departure date and or return after the tour ends, the Customer/s will have to pay such extra charges as may be applicable with the minimum charge of at least Re 3,000/- as Reservation fees per person, per sector, per change (subject to seats available in the same class of travel and ticket validity) In case the dates requested by the Customer/s are not available, the Company will provide alternate dates accordingly, subject to seat availability.

iv) All payments towards the tour cost must be made by the client to HelloCountryHolidays in accordance with the procedure and time frame.

v) All payments made within 10 days prior to the tour departure date will have to be paid by online transfer / cash / Demand Draft only.

i) All services such as Airline seats / Hotel accommodation / ground transportation etc. for tours are pre-blocked. If Customer books a third party product or service like Cruise/ Eurail, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Operator Terms and Conditions. Any cancellation of tour / services has to be communicated in writing, clearly stating the reasons for cancellation.

ii) Operator is still liable to pay to all suppliers / vendors the agreed charges including penalties, if these services are released /cancelled within the above mentioned time frame.

iii) If circumstances force Customer to cancel the Tour, the cancellation must be intimated to Operator in writing. All Cancellations will attract Cancellation Charges as mentioned in Payment para above.

i) There is no refund payable for any utilized or partially utilized services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)

ii) If a tour is cancelled by the Operator, then all amount will be refunded after taking into consideration the actual expenses incurred E.g. Visas, etc.

iii) Operator reserves the right to determine, in its sole discretion, the quantum of refund payable, if any, in case of cancellation or amendment of a Tour due to Force Majeure or Vis Major. In this respect, the Operator may take in to account cancellation policies of and charges levied by independent Contractors. Irrespective of the currency of payment which was made to Operator, the refund.

iv) Refunds, if any, shall be processed within a minimum period of 15 days of cancellation/termination. v) The Customer understands and agrees that there shall be no refund if he does not utilize any service included in the Tour Cost or paid for like meals, rooms, entry tickets, excursions, etc. nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.

Happy Clients

  • Effective price and dedicated support, I really enjoyed must buy plan from them.

    Hello Country Holidays Customer Review

    Udai Pratap

    Kerala Tour
  • Guys amazing, tour package best in price and sure I will consider for my next trip.

    Hello Country Holidays Customer Review


    Agra Up
  • Good experience with Hello Country Holidays. I will sure book my next package soon.

    Hello Country Holidays Customer Review

    Satish Yadav

    Heaven Himanchal